Navigating the Legal System in Australia: Expert Advice from Jennifer Agyei of Diamond Conway Lawyers
For many members of the African and broader migrant community living in Australia, navigating the legal system—especially when dealing with accidents or workplace injuries—can be daunting. From language barriers to financial uncertainty, accessing justice may feel out of reach. But it doesn’t have to be.
We spoke with Jennifer Agyei, a Senior Associate at Diamond Conway Lawyers, to unpack the essentials. With over a decade of legal experience, Jennifer specialises in personal injury, workers’ compensation, motor vehicle accidents, public liability, and medical negligence—and she’s passionate about helping multicultural communities access the justice they deserve.
“Many migrants and diaspora families don’t have proper legal support due to cultural, language, or financial barriers. I want to help change that,” Jennifer shares.
Common Legal Issues Facing the African and Migrant Community
According to Jennifer, the most frequent legal claims she encounters from the African and migrant communities in New South Wales and the ACT include:
Workers’ compensation claims from physical injuries, occupational diseases, psychological stress, and aggravation of pre-existing conditions;
Motor vehicle accident claims, often accompanied by psychological trauma such as PTSD or anxiety.
Workplace injuries can occur through accidents, repetitive strain, or exposure to harmful substances—while car accidents often bring hidden emotional scars that require both medical and legal support.
What To Do After an Accident
If you’re involved in a workplace incident or road accident, Jennifer offers these key steps:
Take clear photographs – of the injury, damaged vehicle or equipment, and the scene of the incident.
Collect witness details – including contacts of any bystanders or involved parties.
Report the incident – especially motor accidents, which must be reported to police within 28 days to receive an Event number.
Seek medical care – get assessed by a GP for treatment, referrals, and medical documentation.
Reach out for legal advice – a free teleconsultation can clarify your rights and next steps.
“Getting timely advice can mean the difference between a missed opportunity and a fair outcome.”
Understanding the Claims Process
Filing a claim might sound intimidating, but Jennifer walks clients through each stage:
Identify the insurer or company on record
Prepare and submit claim forms along with medical reports, receipts, and wage evidence
Let the insurer assess your claim, which may take 21 days for motor vehicle injuries in NSW
If you’re pursuing a workers’ compensation or CTP claim, timelines and required documentation are key. In some cases, such as medical negligence or public liability, additional investigations may be needed before taking legal action.
TPD Claims: What You Need to Know
If an injury or illness leaves you unable to return to work after six months, you may be eligible for a Total and Permanent Disablement (TPD) claim through your superannuation.
“To be successful, you must submit medical evidence showing that you’re unlikely to return to any work due to your condition,” Jennifer explains.
The first step? Contact your super provider to check if you’re covered under a TPD policy.
Legal Fees: No Win, No Fee — and Peace of Mind
For many in the diaspora, legal costs are a major concern. Jennifer offers reassuring news:
“In most cases, we work on a no win, no fee basis. That means you won’t pay our legal fees unless we achieve a successful outcome. Fees are only settled once the matter concludes.”
Clients receive a full explanation during the initial consultation and in their letter of advice—so there are no hidden surprises.
Legal Support Beyond Injury
While personal injury is Jennifer’s area of expertise, she also receives regular enquiries about:
Family Law – including separation, custody, and parenting arrangements
Migration Law – for visa advice, appeals, and PR pathways
Property and Business Law – disputes, contracts, and conveyancing
Wills and Estate Planning – a topic many often overlook
“Legal protection isn’t just about reacting to problems—it’s about proactive planning, especially when it comes to family, business, and property matters.”
Why Choose Diamond Conway Lawyers?
With over 60 years of legal experience, Diamond Conway is a respected full-service law firm that blends legal excellence with cultural understanding. What sets them apart is their commitment to diverse communities, ensuring their services are accessible and client-focused.
The firm’s services include:
Personal Injury Law
Banking and Finance
Commercial and Business Law
Family Law
Immigration Law
Property Law
Wills and Estate Planning
“We’re more than just a law firm—we’re a trusted guide for those trying to find their footing in a new system.”
Ready to Get Help?
Jennifer is committed to supporting the community and is available for free personal injury consultations and community legal outreach sessions upon request.
📧 Email: JenniferA@diamondconway.com.au
📞 Phone: 02 9222 8000
📱 Mobile: 0449 898 821
Whether you’ve suffered an injury, need help with legal documents, or just want to better understand your rights—Jennifer and her team are here to help you every step of the way.
Final Thoughts
For many Kenyans and migrants in Australia, knowing your rights and where to turn for help is half the battle. With compassionate, culturally aware experts like Jennifer Agyei, legal advice is no longer out of reach—it’s just a phone call away.
